FAQ

Frequently Asked Questions

Can I change or cancel items?

All final changes must be made 72 hours prior to delivery.

What time will my order be delivered?

Deliveries are made during regular business hours.  For a specified delivery or pickup time there is an additional charge, please contact or office for more information.  Customers may call on the day of delivery and our dispatch department can give you a two hour time window of delivery.

Do I need to be present to receive a delivery?

You should be present for delivery to ensure you receive everything you have rented. If for some reason you cannot be there, please call our office in advance to make alternate arrangements.

How are your rental rates charged?

Rental prices are quoted for up to 48 hours. If you require items for an extended period of time, please call our office for additional pricing.

Will your delivery people set-up the equipment?

Yes, only if arranged in advance and for an extra charge.

What is your Cancellation Policy?

Once the order is placed we have reserved the rental items for you.  There is a 25% cancellation fee if you cancel the complete order 48 hours after placing it. There is a 50% cancellation fee on BBQ’s, Deep Fryers, Dance Floors & Staging orders.  You will be charged the full amount if you cancel the day before delivery or the day of delivery. On tent orders, we require a 33% upon booking which is non-refundable.   All delivery orders require payment 7 days in advance. Tent orders cancelled within 7 days of delivery will be charged the full amount.

Do I have to wash the dishes, glasses, cutlery after I use them?

No cleaning is required.  Items must be repacked in original shipping crates. Credit will not be given on unused items.

When should I reserve?

Place your order as soon as you can to guarantee availability.We require a credit card on all orders for security

How and when do I pay?

Full payment is required one week prior to delivery.
We accept Cash, Certified Check, Visa, MasterCard, & Bank Transfer. Orders placed within 7 – 10 days of delivery requires immediate payment.

When should I reserve the Tent Packages you offer?

As soon as you have made a commitment to have an outdoor reception and our package pricing is within your budget, the first step would be to schedule a no obligation onsite inspection that we are able to install the appropriate size tenting to accommodate your guests. We will then provide you with a formal quote with the actual rental costs. We suggest for wedding packages at least 9 months to 1 year in planning should be considered.

I find your delivery costs out of my budget?

Our delivery costs are quite reasonable, for example a furniture store would charge $100.00 for a one way delivery within a certain kilometer area. Our delivery charge includes delivery and pick up of multiple rental items, for your convenience you may pick up and return the rental items without any extra charge. You can pick up the day before the event and return the next business day, and only be charged a one day rental cost.

Why do I pay an extra fee for a specified delivery or pickup time?

  • Our standard delivery charge, truly does not cover our actual costs for delivery.
  • Consider the wages of the driver & helper in a truck, which is over $50.00 per hour not including the cost to run the truck.
  • We try and help cover that cost by putting routes together with a few deliveries in the same area to cut down on time.
  • If you ask for a specific time, it does not give us the ability to do the above.
  • So we must try and cover the additional cost on the delivery/pickup outside of our normal parameters.

Why is there a premium fee for Delivery & Pickup’s before and after business hours?

When you are the only scheduled call for the truck before or after business hours we are required to pay our employees “Fair Wage Policy” a minimum 4 hours wage rate. So whether they take 1 or 2 hours to deliver or pick outside our business hours we are paying a total of 8 hours for a driver and helper.

I want a tented event and my property is too small, can you recommend a venue?

Yes we have several locations. These locations are often reserved up to a year or more in advance. Please call early.

  • Seldom Seen
  • Bella Gardens
  • Marylake